Forgot Password

STA Agents Frequently Asked Questions (F.A.Q.)

Here you will find Answers to some of the more common questions asked of our staff.

If you still cannot find an Answer to your Question please call 800-825-3001 or email us at staagents@statravel.com

Travel Agents Register Here!
Specials and Exclusive Deals
  • Lima
  • Eurail at 6% Commission
  • Group Travel
  • Round The World
Who can access STA Agents website and products?
How can I contact an STA Travel Wholesale Expert?
In order to get our ticket in time, what should I do to expedite the process of ticketing?
What kind of identification does my client need in order to qualify for your products?
What do I need to purchase an ISIC, IYTC, or ITIC?
Where can I find information on the discounts and insurance offered with the ISIC, IYTC, and/or ITIC cards?
How can I become an ISIC issuing office?
Can I find fares for passengers who are NOT student, youth, or teachers on your web site?
Can teachers travel on any airline?
Can I get a ticket for a parent traveling with a student?
What are the age restrictions for a passenger on your tickets?
Can I get a ticket for someone under the age of 16?
My passenger’s plans have changed. They need to return home earlier/later than originally planned, possibly from a different city. What can I do?
Where can I find information on changes and cancellation fees for air product?
Can my client upgrade their ticket?
How long can I hold an air reservation?
My clients are interested in rail passes and budget hotels for their vacation. Do you offer rail passes or hotels on your site?
How would I purchase tickets using my client’s credit card and still get my markup?
Is there a mailing fee attached to paper ticket bookings and ISIC cards?
What do you consider to be 'group travel'?
How do I book a group with STA Travel? Can I book it on this website?
Who can access STA Agents website and products?
STA Agents is a service exclusively for U.S. based Travel Agents. If your agency is not already signed up with us, you may sign up online from the home page or contact us for an Account Application.
How can I contact an STA Travel Wholesale Expert?
You may call 800.825.3001 or email staagents@statravel.com.
In order to get our ticket in time, what should I do to expedite the process of ticketing?
To ensure orders are processed in a timely manner, please provide us with complete orders, including full, accurate names, dates of birth and gender. If your client has an ISIC, IYTC, or ITIC that is valid for their dates of travel, enter the card number into your web booking when you are prompted. If you are booking a one-way flight entering the U.S., please provide U.S. outbound details. If we receive a complete order and payment is made during business hours with valid credit card information, tickets should be issued the same day.
What kind of identification does my client need in order to qualify for your products?
Depending on the airline contract, your client will need one of the following three identification cards: International Student Identity Card (ISIC), International Youth Travel Card (IYTC), or International Teacher Identity Card (ITIC). The cards are available for purchase through this site. If your client already holds a valid card, we will need the card type and number prior to issuing tickets.
What do I need to purchase an ISIC, IYTC, or ITIC?
If you are purchasing an eligibility card, you must verify that the passenger is eligible for the card. You will need to provide the passenger’s date of birth for all cards and the name of the school for ISIC and ITIC cards. If fraudulent information is provided, you (the website user and booking agent) will be held responsible. You may be required to provide proof of eligibility in some cases, such as when the passenger is over the age of 34.
Where can I find information on the discounts and insurance offered with the ISIC, IYTC, and/or ITIC cards?
Information regarding the insurance and other discounts can be found at www.myisic.com.
How can I become an ISIC issuing office?
If your office or organization is affiliated with a college, university or secondary school, or if your organization deals with student, teacher, and/or youth driven business, you may be eligible to become an Issuing Office.

Simply view the application and follow the steps:

https://issuingoffices.myisic.com/login?ReturnUrl=%2f

Once you complete and submit all necessary documentation, your application will be reviewed and you will receive a response. If you have any questions, please contact us.
Can I find fares for passengers who are NOT student, youth, or teachers on your web site?
Yes. You will notice a red P by the fare, which indicates it is published. Certain student fares may also allow exceptions. Please contact 800.825.3001 for further details.
Can teachers travel on any airline?
Teachers are permitted to travel on some of our airline contracts. Please check with a Wholesale Expert to see which fares allow teachers.
Can I get a ticket for a parent traveling with a student?
Most student contracts do not allow a parent to travel on the special fare. You may book a published ticket for a parent or contact a Wholesale expert to check for any other special fares.
What are the age restrictions for a passenger on your tickets?
Passengers must be a minimum of 16 years old to travel unrestricted using our tickets. The maximum age for youth on most air contracts is 25 years, but may be up to 30, depending on the air contract rules. Maximum ages for students and teachers vary by carrier, so be sure to check the rules of the fare you are booking.
Can I get a ticket for someone under the age of 16?
Passengers from 12 to 15 years old may qualify for our fares, but the Travel Agent is responsible for checking on any fees and/or requirements that the airline or TSA imposes on passengers in this age range. Some of our contracts have child and/or infant fares, but the child/infant must travel with an eligible parent on all flights. Please contact the airline for their specific guidelines regarding minors.
My passenger’s plans have changed. They need to return home earlier/later than originally planned, possibly from a different city. What can I do?
Many of our private tickets are flexible for date changes, with change fees starting at just $75. To inquire about making a change to your ticketed reservation, please call 800.825.3001 or email staagents@statravel.com.
Where can I find information on changes and cancellation fees for air product?
STA charges $75 plus fare difference to make changes and $100 to cancel prior to departure. These fees are in addition to any airline penalties. Some fares are non-changeable and fully non-refundable. You can view the airline penalties by clicking on Rules to the left of the purchase button for each fare listed on your search page. The STA penalties are also listed on the booking page. For questions, please call 800.825.3001.
Can my client upgrade their ticket?
We do not have any agreements with the airlines for upgrades, so assume they are not allowed. Should your client need to rebook while abroad, and their class of service is not available, we may have a fare in a higher class of service. Please check the rules on the fare purchased.
How long can I hold an air reservation?
STAAgents.com does not allow reservations to be held. If you book a reservation on this website, you are agreeing to purchase the booking. To hold a reservation, please speak to a Wholesale Expert by calling 800.825.3001.
My clients are interested in rail passes and budget hotels for their vacation. Do you offer rail passes or hotels on your site?
Rail passes can be booked online, but you must have a separate login activated to access rail online. Please contact us if you need a login for rail or have any questions. Hotels are not currently bookable online at STAAgents.com. However, a Wholesale Expert can assist with these commissionable bookings. Please call 800.825.3001 or email staagents@statravel.com.
How would I purchase tickets using my client’s credit card and still get my markup?
You will simply enter your markup and your client’s credit card information when it is requested during the booking process. As long as your agency is up to date with all information and has a profile in our system, our Finance Department will generate an electronic refund payment to your agency for the markup amount.
Is there a mailing fee attached to paper ticket bookings and ISIC cards?
Shipping and handling fees are as follows: Free for regular mail (not recommended for valuable items such as rail passes or paper tickets), $10.00 for ground shipping, $20.00 for express 2-3 Day and $30.00 for express overnight. All bookings made 15 days or less prior to departure are required to be sent 2-day or next day delivery. A Wholesale Expert will contact you to advise if a paper ticket is issued.
What do you consider to be 'group travel'?
A group consists of 10 or more passengers traveling together.
How do I book a group with STA Travel? Can I book it on this website?
You can request a group quote on this site by filling out a group quote request form here