STA Frequently Asked Questions (F.A.Q.)

Q: What kind of identification does my client need in order to qualify for your products?

A: Depending on the airline contract, your client will need one of the following three identification cards: International Student Identity Card (ISIC), International Youth Travel Card (IYTC), or International Teacher Identity Card (ITIC). The cards are available through this site should you need to purchase one for your client. If your client is already holding one of these valid cards, we will need the valid card type and number prior to issuing tickets.

Q: Where can I find information on the insurance offered with the ISIC, IYTC, and/or ITIC cards?

A: Information regarding the insurance and other discounts can be found at www.myisic.com.

Q: For how long can I hold an air reservation?

A: International reservations will auto-cancel in 7 days from booking date and domestic reservations will cancel in 1 day, unless otherwise noted. Should your reservation cancel and you still want to purchase a ticket, you will have to start from scratch. As airline policies change very quickly these days, sometimes an earlier ticketing deadline is required for passengers within 1 month of their departure date or during peak periods of travel.

Q: Where can I find information on changes and cancellation fees for air product?

A: For info on changes and cancellation fees for any particular fare, please read the rules of the fare before booking. You are also able to call 800-825-3001 and speak to a Travel Advisor.

Q: Can I find fares for passengers who are NOT student, youth, or teachers on your web site?

A: Yes, you will notice a red P by the fare which indicates it is published. There will also be non-student consolidated fares available.

Q: Is there a mailing fee attached to paper tickets bookings?

A: Yes. Shipping & Handling Fees are as follows: $3.00 for Regular mail, $15.00 for DHL 2-Day, $25.00 for DHL Next Day or Saturday Delivery* All bookings made 15 days or less prior to departure are required to be sent 2-day or next day delivery.

Q: What are the age restrictions for a passenger on your tickets?

A: Passengers must be a minimum of 16 years old to travel on their own using our tickets. The maximum age for youth is always 25 years. Maximum ages for students and teachers vary by carrier so be sure to read the rules of the fare you are booking.

Q: Can my client upgrade their ticket?

A: We do not have any agreements with the airlines in terms of upgrades, so as far as we are concerned they are not allowed. Should your client need to rebook while abroad, and their class of service is not available, we may have a fare in a higher class of service. Please check the rules on the fare purchased.

Q: Can I get a ticket for someone under the age of 16?

A: For those passengers traveling alone, they must be at least 16 at the time of travel to be eligible for our fares. Some of our contracts do have child and/or infant fares, but in those instances they must be traveling with the parents on all legs of travel.

Q: Can I get a ticket for a parent traveling with a student?

A: Yes.

Q: Can teachers travel on any airline?

A: Teachers are permitted to travel on some of our airline contracts. Please review our eligibility grid for the most updated list of contracts allowing travel for teachers.

Q: In order to get our ticket in time, what should I do to expedite the process of ticketing?

A: To ensure orders are processed in a timely manner, we ask you to provide us with complete orders. If your client has an ISIC, IYTC, or ITIC that is valid for their dates of travel, you may enter into your web booking when you are prompted to do so. If payment is made by credit card through our web site and we have their valid card information, tickets should be issued the same day. If we need to issue an ISIC, IYTC, or ITIC, you must fax us a legible copy of the passengers driver’s license or birth certificate to verify their date of birth. When we issue an ISIC, we will also need you to fax a school document showing the passenger is enrolled in school during the time of travel. With issuance of an ITIC, we will need documentation from the school stating that the passenger is currently employed as a teacher. Please keep in mind we need all of this information (including payment) in our office before the reservation is canceled on the 7th day after booking.

Q: My passenger’s plans have changed and they need to return home earlier/later than originally planned and possible from a different city. What can I do?

A: Please refer to www.statravel.com/travelhelp for information on changing your passenger’s ticket.

Q: My clients are interested using budget hotels for their vacation. Do you offer hotels on your site?

A: Yes please call or email an advisor at 800-825-3001.

Q: How would I purchase tickets using my client’s credit card and still get my mark up?

A: You will simply enter your client’s credit card information when it is requested during the booking process on this site. Our Finance department will generate a refund check to your agency for the mark up amount.

Q: What do you consider to be 'group travel'?

A: A group is 10 or more passengers traveling together.

Q: How do I book a group with STA Travel? Can I book it on this web site?

A: You cannot book a group on this site. Please call an advisor at 800-825-3001 for assistance.

Q: How can I become an issuing office?

A: If your office or organization is affiliated with a college, university or secondary school, or if your organization deals with student, teacher and/or youth driven business, you may be eligible to become an Issuing Office.

Simply view the application on www.myisic.com/MyISIC/IssuingOffice/Home.aspx?MenuID=11001 and follow the steps.

Once you have completed and submitted all other necessary documentation, your application will be reviewed and you will receive a response. If you have any questions, please contact Stuart Walker, US Commercial Manager - ISIC at 972-538-8877 or e-mail at swalker@statravel.com and he will be happy to answer any questions you may have.