Avalon Waterways 2015
Will it be a generous air credit, or convenient pre-paid onboard gratuities? Perhaps a 10 per cent discount on a European river cruise sounds most inviting?
Book a 2015 Avalon Waterways European River Cruise by 24JUN14 and we will figure out the maximum savings option for your trip of a lifetime next year aboard
Avalon Waterway’s sleek new ships as they cruise the legendary rivers of Europe. We have the 2015 Avalon Waterways brochure which is brimming with cruises
showcasing Europe’s history, culture, romance, food and wine – 27 itineraries from 5 to 24 days.
Here are the offers: 10 per cent off the cost of the cruise
for selected itineraries including: the 8-day Tulip Time, Amsterdam/Amsterdam, 16 or 17APR15 – save $270 per person; the 12-day Central European
Experience, Paris/Prague, 18AUG15 – save $419; or 14-day Blue Danube to the Black Sea, Bucharest/Vienna (or reverse), 22 or 16APR15, 01JUL15, 14OCT15 – save $503.
Or, save $250 off transatlantic flights, or receive pre-paid gratuities up to $292 per person.
Call McTavish Travel for Avalon Waterways 2015 European River Cruises. www.avalonwaterways.ca
Ring in 2015 in Paris
Tauck Tours is offering travellers the opportunity to ring in 2015 in grand style in the legendary city of light at “The Tauck Paris Event”, a six-day cultural
exploration of Paris highlighted by an opulent New Year’s Eve Gala. The Paris Event, 29DEC14 – 03JAN15 will include a tour, personally hosted
by Count Jean-Charles de Vogüé, of his 17th century chateau, Chateau de Vaux le Vicomte, which inspired Louis XIV to build the Palace of Versailles.
Additionally, there will be a private, after-hours tour with a cocktail reception and dinner inside Musée d’Orsay, and an interactive evening with
Susan Herrmann Loomis, a personal friend of the late Julia Child who is a French culinary expert and author of six cookbooks.
Themed tracks at the Paris event will explore the city’s history from its roots as a Gallic settlement through the Age of Enlightenment, trace the dramatic story of Napoleon and Josephine, and
highlight France’s profound influence on the worlds of film and fashion. The New Year’s celebration will be in the ballroom of the InterContinental Paris Le Grand Hotel,
the host hotel, ideally located on Rue Scribe near the Opera. The New Year’s Eve Gala will include a cocktail reception, dinner, live entertainment and dancing into the wee hours.
This exclusive event is USD7,690 per person double and includes five-nights accommodations at the InterContinental Paris Le Grand Hotel, all sightseeing and admission to all
attractions, all evening gatherings, all gratuities, airport transfers, most meals and more.
Call us for reservations. www.tauck.com
McTAVISH TRAVEL WINS AGENCY OF THE YEAR
As agency approaches its 40th anniversary, Trish McTavish says secret to success
is providing excellent customer service - Terrilyn Kunopaski
The McTavish Travel team - Back row: Cathy Faleiro, Marian Strus, Jessica Scott,
Allyson Pelisek, Marybeth Parrott, Diane Hink, Jody Grierson, Kathryn Butt,
Christine Hillis, Kelly Howard, Carolyn Valenti, Ance Gheorghescu, Deanna Pesa,
Sandra McGregor, Nadine Davies, Betty-Anne Ley, Lisa Spears, Dianne McHugh,
Tina Leslie & Jo-Anne Wilbur. Front: Ross & Trish McTavish. McTavish Travel
has earned the title of Travel Agency of the Year in the TRAVELHotNews.com Awards
of Excellence contest 2011.
No stranger to industry recognition, the agency was also recently awarded the
title of North America’s Leading Travel Agency at the World Travel Awards and
has an array of other trophies on display at their Oakville office.
Ross & Trish McTavish, owners, McTavish Travel with Terrilyn Kunopaski, editor-in-chief,
TRAVELHotNews.com “We’re honoured to have even been nominated. I think when you’re
given an award by your peers, it’s probably the biggest honour you can be given,
particularly by our industry in Canada,” said Trish McTavish about the Award of
Excellence. “I have to say, I’m really proud of the travel industry in Canada -
I think we have a really good industry here, a lot of integrity, so to win this
in that circle is a great honour.”
The Award of Excellence comes at an appropriate time as McTavish Travel approaches a
special milestone of 40 years in business. When the agency was first launched by Ross
McTavish, it was Ross plus one teammate running the show. Trish started working with
the business in the early 80s and now, the team has grown to 28 in total and continues
to attract new business as well.
Originally, McTavish Travel focused mostly on leisure travel “because that’s what travel
was all about,” Trish said.
But, after seeing a lot of corporations coming to them in the early 80s, the agency
established a dedicated corporate department and now, that niche represents 50 per cent
of the business. Twenty-five per cent is leisure, and another 25 per cent is made up by
humanitarian/mission bookings as well as groups.
In fact, McTavish Travel is one of only two humanitarian/mission-accredited agencies
in Canada, which means it holds contracts with most of the legacy and large international
carriers to provide special fares to large charities, not-for-profits, humanitarian
organizations and missionaries.
Whatever the reason for travel, McTavish’s clients come from across Canada, as well
as some from the U.S. and other international markets.
So what’s the secret to the success of an agency that does very little marketing yet
continues to grow year-after-year?
“Our success has definitely been on the foundation of providing exceptional customer
service and referral,” Trish said.
“We have never strayed from our core value and that has been client-centric, client-focused;
we always have felt that if we do right by the clients, everything else will fall into line.
There are a lot of organizations that put call centres in place and that’s not about the
client, that’s about profits. Anything we do, the first question is: how does that
benefit the client? If there isn’t a benefit to the client, why are we doing it?
“We’ve never taken on an action because it’s better for us; some of the things we do
are more difficult for us, but there’s a huge benefit for the client – it doesn’t matter
how hard it’s going to make it for us to do this thing, if it’s good for the client,
that’s what we do. And it’s worked for us – if you look after your clients and you
look after your staff, your staff will look after your clients and
it all works out in the end.”
Being in business for 40 years, McTavish Travel has had many clients with them
for more than 30 and staff that has worked there just as long.
In the economic downturn of 2008, the agency was impacted just as everyone else
in the industry but was still able to turn a profit without making any layoffs.
“We don’t have growth for the sake of growth,” Trish said. “The important key to
growing is just growing enough that you don’t lose business because you’re not
able to provide that same level of service.”
McTavish Travel is affiliated with the Ensemble and Uniglobe networks in Canada.
McTavish Travel wins big at World Travel Awards
McTavish Travel is very proud of two recent awards!
McTavish Travel was awarded "North America's Leading Travel Agency" in the 19th annual
World Travel Awards. It's McTavish Travel's third World Travel Award in 5 years!
In 2007 and 2008, we were named "North America's Leading Business Travel Agency".
The much coveted World Travel Awards are considered to be "the Oscars of
the travel industry".
Launched in 1993, the awards "acknowledge and recognise excellence in the
global travel and tourism industry." A World Travel award is "regarded as the very highest
achievement that a travel company could hope to receive. Separating the good from
the outstanding. Identifying companies that consistently excel beyond expectation.
Taking customer expectations to a new, unparalleled high." For more information on
the awards, visit www.worldtravelawards.com
On December 22, 2011 McTavish Travel was named "Canadian Travel Agency of the Year"
in the travelhotnews.com Awards of Excellence.